FAQ

 
What is a standard?
Standard is a document, established by consensus and approved by a recognized body, that provides, for common and repeated use, rules, guidelines or characteristics for activities or their results, aimed at the achievement of the optimum degree of order in a given context. Standards are based on the consolidated results of science, technology and experience.
 
What is a Croatian standard?
Croatian standard is any standard adopted in the Croatian Standards Institute and implemented in the Republic of Croatia.
What is the difference between standards and documents other than standards?
Documents other than standards are for example technical specifications, codes of practice, guides, recommendations, guidelines, reports, technical agreements, etc.
An essential difference between standards and technical specifications and other documents is the level of consensus needed for their adoption.
Standards and technical specifications contain provisions that have to be fulfilled by a product, process or service (normative elements), while the other types of documents contain only informative elements.
 
In what formats are standards available?
Croatian standards and other normative documents (HRN, HRS, HRI) and International Standards (ISO and IEC) are available in hardcopy and in electronic (pdf) format.
Other standards distributed by the Croatian Standards Institute are available only in hardcopy. Normative documents purchased in electronic form are delivered on CD-ROM.
What is the price of Croatian standards and how can they be ordered?

Croatian standards are sold pursuant to the Pricelist of standards and other publications (Cjenik norma i drugih publikacija) and the Pricelist of services (Cjenik usluga). Standards can be selected individually, or on the basis of selected criteria such as a technical committee or a group or subgroup under the International Classification of Standards (ICS).
Standards, normative documents and other publications offered by HZN are ordered on the PM01 Form available at: Službeni obrasci Hrvatskog zavoda za norme. The filled-in form should be faxed to: 01 610 93 25 or e-mailed at prodaja@hzn.hr
 

Which standards may be purchased at HZN?
The following standards may be purchased at the Croatian Standards Institute: Croatian standards (HRN), International Standards (ISO and IEC), German standards (DIN), British standards (BS) and US standards (ASTM). Beside these collections in HZN's holdings, HZN mediates in the purchase of other foreign standards, on a request to be sent to: prodaja@hzn.hr
How can users get information on standards?
For any inquiries about standards, users may contact the Standards Library staff at phone No. 01 610 60 51 or 01 610 60 59, by fax at 01 610 60 60 or e-mail at: normoteka@hzn.hr.
Can users get an insight into standards?
At HZN's Standards Library users can get an insight into standards and all other documents in Library holdings. Insight is free of charge, however, a visit to the Standards Library needs to be announced by phone at 01 610 60 51 or 01 610 60 59 or by e-mail at normoteka@hzn.hr for the purpose of verifying the status and availability of documents, equipment and staff. The Standards Library is open for visitors on workdays from 8:30 to 16:00.
Is there a list of Croatian standards supporting the implementation of a law, regulation or directive?
On a request by central government bodies, the Croatian Standards Institute prepares lists of Croatian standards supporting the implementation of a law or regulation.
Lists of Croatian standards are prepared in accordance with the relevant lists of harmonized European standards from the European Commission communications published in the Official Journal of the European Union in the framework of the implementation of European directives. Lists of harmonized Croatian standards are published by central government bodies in the Official Gazette of the Republic of Croatia.